Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Common questions
How do you protect my privacy?
We are committed to protecting your privacy and maintaining the confidentiality of your personal information. We follow HIPAA guidelines and use secure, encrypted systems for all communications and data storage. Your information is never shared without your explicit consent.
What information do you collect?
We collect only the information necessary to provide therapy services, including contact information, health history, and session notes. We do not collect unnecessary personal information and never sell or share your data with third parties for marketing purposes.
Are therapy sessions confidential?
Yes, therapy sessions are confidential under HIPAA regulations. There are limited exceptions for safety concerns, such as if you or someone else is in immediate danger. We will discuss confidentiality in detail during your first session.
How do you handle telehealth privacy?
Our telehealth platform is HIPAA-compliant and uses end-to-end encryption. We recommend using a private, secure location for telehealth sessions and ensuring no one else can overhear your conversations.
Can I request my records?
Yes, you have the right to request copies of your therapy records. We will provide them within 30 days of your request, as required by HIPAA. There may be a small fee for copying and mailing records.
How long do you keep my information?
We retain therapy records for at least 7 years as required by Oregon law and professional standards. After that time, records are securely destroyed. You can request deletion of your information at any time, subject to legal requirements.